Refund Policy

Effective date: 10 October 2026.

Cancellation

You can cancel the $4.99 per month Pro subscription at any time from the account page or the Creem billing link. After cancellation, Pro remains available until the end of the period already paid. The next period is not charged. Cancellation alone does not refund the current period.

Refunds

Pro is a digital service delivered when the subscription is active. A settled monthly charge is not refunded as a matter of course. If this is your first subscription and, within 48 hours after the charge, a technical failure stops you from using the paid features, you can ask for a full refund. That includes a bulk calculator that cannot be used, or Pro access that does not turn on after payment. A duplicate charge or an extra charge caused by a system error is refunded in full after it is confirmed. An approved refund of a live charge is sent by Creem. Credit top-ups are one-time payments and do not renew. If the credits are not added within 48 hours after Creem confirms the payment, you can ask for a refund of that top-up. This policy does not remove rights that applicable law does not allow to be removed.

How to ask

Email szxhg123@gmail.com with the Google email on the account, the order or subscription id, and a short description of the problem. The request will be handled and answered within 3 to 5 business days.

Contact

Questions: szxhg123@gmail.com